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Junior / Medior content production specialist

  • Utrecht, Utrecht, Netherlands
ILPT Technology Operations

Job description

👩🏫 Who are we?

We at Infinitas Technology (the technology and product development arm of Infinitas Learning) are passionate about understanding and transforming the way people learn. We create educational solutions that touch the lives of everyone around us – both personally and professionally.

For everyone who discovers. For everyone who grows. For everyone who performs and challenges themselves. For your smallest dreams and your biggest ambitions. Learning will take you further. From your first day at school to the next step in your career. Infinitas is there for you and everyone who learns.

👩🏽What do you do?

As a junior application specialist Content Services and Support at Infinitas Technology you are managing the incident management process for issues reported by users (authors and content production staff) of the content creation chain.

As ‘process owner’ you make sure issues are swiftly handled in a way that conforms to the Infinitas incident management process. You make sure: the triage process is running smooth; incoming issues are assigned to the correct resolver groups and handled in time. You oversee the process and prevent any hiccups in this process. Users are proactively informed about issue status, progress and resolution.

Next to the work you are doing for the incident management process, you are assisting your colleague application specialists with providing services for the users such as advanced system configurations in the content creation systems.

✨ What level are we recruiting for?

We are hiring a junior or medior content production specialist. We are looking for people from diverse backgrounds who can work together to help us build and maintain great products and services that make a real impact. As a Junior application specialist you don’t have to complete an end-to-end task independently, but can with the support and guidance of an (senior) application specialist.

🧑🏾‍🤝‍🧑🏼 What are our values?

We Are ...

- Mission driven
- Open and Empowered
- Servant Leaders
- Diverse and Inclusive
- Reliable and Accountable

Job requirements

📖 Who are you?

While we don't like creating a detailed set of criteria that then filters out some potentially great candidates, it is important you have an idea of the type of thing we will be looking for after you apply - so please take these as a guide, but if you are uncertain please don't let it stop you applying!

  • You are proactive, service minded and willing to help trouble-shoot technical problems.
  • You have (some) experience from Content Management Systems and/or Content Creation Processes either as an Application Specialist, Content Manager, Key user, Service Desk specialist or likewise.
  • You find it fun and important to help users to do their day-to-day work, learn from them and teach them.
  • You have the ability to oversee processes and provide input for improvements.
  • You like to work in an international environment, providing service to users in different European countries.
  • You have excellent written and verbal communication skills and able to communicate in English (though we can also help you to improve with this if you aren't yet confident!)
  • You are happy to work in a dynamic and agile environment, where as we learn we will also be changing direction.

🏆 What do you get from us?

  • The opportunity to work in a domain that makes a genuine and positive impact on the society we live in
  • The chance to work with a diverse team across a range of European countries and learn how education can be both the same and different at the same time
  • Attractive and flexible employment conditions
  • Flexible working hours depending on team requirements as to how, where and when you work
  • A competitive salary and benefits (that will vary based on your location due to local expectations or requirements)

What happens after you apply?

  • Your application will be reviewed by Michael Shaw, (Manager LX services) and Eline Meijn (HR) and we aim to have a response within 5 working days with regards to the next step. If there is no next step we will also let you know and explain why.
  • The first call will be with Michael Shaw and a teammember, to have a quick conversation about both your expectations and personaldetails - we don't want to waste your time if there is anything that will make it not work out regardless of how amazing you are.
  • Then you will be invited to a teams call with Linda de Leeuw (Director of Learning Experience) and Eline Meijn, HR,, who will focus your experience, and also be able to answer questions you may have.
  • If successful we will contact you to make an offer, if not, we will contact you to let you know why not.

⏰ Important to know ...

  • We won't do any white board algorithm exercises, we are focused more on getting to know you you as a human being and future colleague.
  • We will treat you with respect at all times and provide feedback if you are not successful.