Manager Content Operations

👩‍🏫 Who are we?   

We at Infinitas Technology (the technology and product development arm of Infinitas Learning) are passionate about understanding and transforming the way people learn. We create educational solutions that touch the lives of everyone around us – both personally and professionally. 

For everyone who discovers. For everyone who grows. For everyone who performs and challenges themselves. For your smallest dreams and your biggest ambitions. Learning will take you further. From your first day at school to the next step in your career. Infinitas is there for you and everyone who learns.  

To learn more about Infinitas visit the home page of this career site. 

👩🏽‍💻 What do you do? 

As a Manager Content Operations at Infinitas Technology you will contribute to and execute strategic initiatives in the domain of content operations, such as content quality improvement and migration of content. You will do this together with your team of project managers and content analysts, for which you will be their team lead. You will own and manage the content quality score card and migration and decommissioning roadmap, weighing all dependencies and interests of different stakeholders. In this role, you will be expected to use data to make informed decisions about content quality improvements and initiate projects that enhance the quality of content that is used by teachers and learners through our learning solutions. You work closely with colleagues within our department and across other business departments and OpCos, ensuring that any dependent activities are coordinated, and everyone is up to date with your roadmaps and execution along them. As a Manager Content Operations you will be part of the Leadership team of LX. You are expected to contribute to the strategy of the department and ensure you reach the goals that are set. This role is a leader within the content domain, and able to bridge the need of our customers by providing actionable insights and services to support their daily operations. Key activities are:  

• Be a compass in guarding the quality of content in our CMS. Collaborate with all stakeholders to identify strategic opportunities for improvement, innovation, and growth. 

• Prioritize data requests on content feasibility checks and prioritize projects that have the largest impact on content quality. 

• Plan content migration programs from start to completion involving deadlines, milestones, and processes. Apply budget, change, risk and resource management principles when needed. 

• Build and maintain good relationships with key business stakeholders. Keep stakeholders and senior management informed with detailed and accurate reports or presentations. 

• Discover ways to enhance efficiency and productivity of procedures and people. 

• Inspire, guide and help a group of project managers and content analysts thrive.  

Our teams are a mix of local and remote people, as we try to bring on board the best Product, UX and Engineering people we can, regardless of where they are located. You have experience working in this type of environment and are comfortable using tools (such as or like Notion, Slack, GitHub and the like) to facilitate teams to get the best out of their time. 

We were supporters of remote working long before it was as popular, and continue to be. We want to be flexible, offering our team members high autonomy in flat-structured teams focused on delivering value. 

A Manager Content Operations is capable of leading a strategic initiative cross OpCo or segment, guiding an end-to-end roadmap with many components towards a larger business outcome. The manager will mentor and lead other team members in his or her area. 

This role can be based in any of our locations: Belgium, the Netherlands or Sweden. We may consider fully remote applicants across Europe in certain circumstances depending on the role, so please do apply if you feel you can carry out this role remotely. 

🧑🏾‍🤝‍🧑🏼 What are our values? 

• We reflect the values of the teachers and learners who use our products 

• Creativity blossoms only when freed from fear 

• Leadership is approachable and supportive 

• We take strength from our diversity 

• We are all part of, and serve, the Infinitas group of companies 

📖 Who are you? 

While we don't like creating a detailed set of criteria that then filters out some potentially great candidates, it is important you have an idea of the type of thing we will be looking for after you apply - so please take these as a guide, but if you are uncertain please don't let it stop you applying! 

• Master's degree is helpful or an equivalent in working experience - we recognize that expertise can come from many sources. Deep understanding of the publishing industry, and the issues and opportunities the industry face in areas such as technology, data, and business change is a plus. 

• You are proactive and solution-focused 

• You are customer-focussed and are able to communicate cross-functionally among multiple internal and external senior stakeholders, explaining complex challenges in appropriate terminology for stakeholders and facilitating change. You are a servant leader who is able to inspire, motivate and grow individuals as well as teams. Ability to maneuver effortlessly between strategic, tactical and operational levels. 

• You are happy to work in a dynamic and agile environment, where we change direction as we learn. Knowledge of the agile software development process and experience using tools to manage and prioritize work for a software team. 

• A keen listener and collaborator, but who is also resilient and hold their ground to deliver what they think is right. 

• You are an excellent communicator - both verbally and in writing. As the business language across Infinitas Learning is English, so a strong proficiency is a must. It is a plus if you are a native speaker of Dutch, Swedish, Polish or Portuguese. 

🏆 What do you get from us? 

• The opportunity to work in a domain that makes a genuine and positive impact on the society we live in 

• The chance to work with a diverse team across a range of European countries and learn how education can be both the same and different at the same time 

• Possibility to move around different teams to solve different problems and broaden your experience within the company 

• Attractive and flexible employment conditions 

• Flexible working hours depending on team requirements as to how, where and when you work 

• We can directly employ in a broad range of European countries 

• A competitive salary and benefits (that will vary based on your location due to local expectations or requirements) 

⏳ What happens after you apply? 

• Your application will be reviewed by Linda, Director of Learning Experience and Eline, HR, to do a first review and agree to proceed, and we aim to have a response within 5 working days with regards to the next step.  If there is no next step we will also let you know and explain why. 

• The first call will be with Linda and Hanna, Manager LX Services, to have a quick conversation about both your expectations and personal details - we don't want to waste your time if there is anything that will make it not work out regardless of how amazing you are. 

• You will be invited to a teams call with two of our colleagues, who will focus your experience, and also be able to answer questions you may have.   

• If successful we will contact you to make an offer, if not, we will contact you to let you know why not. 

⏰ Important to know ... 

• We won't do any white board algorithm exercises, we are focused more on getting to know you as a human being and future colleague. 

• We will treat you with respect at all times and provide feedback if you are not successful.